A citation manager is a tool used to collect and organize research citations.
There are many different citation managers to choose from, some free, some to purchase.
To create an account, click on the RefWorks link above, then click on "Create account" at the bottom of the pop-up box.
Information on how to use RefWorks is supplied within the service. Once you've created an account and are logged in, click on the ? in the top right hand corner and select "Knowledge Center". Clicking on "Product Documentation" takes you to the "RefWorks User Guide"; Clicking on "Training" takes you to short RefWorks Training Videos.